City of Ottawa reopening plan
Our safety, our services, our people
Since the arrival of COVID-19 in March, residents have done an incredible job of following public health guidelines.
Because of you, Ottawa has flattened the curve and slowed the spread of the virus. This means the City of Ottawa can cautiously reopen and resume some programs and services.
Safety in our services is our top priority.
Ottawa’s reopening plan is based on guidance from Ottawa Public Health and aligns with the Province of Ontario’s plan to gradually relax its emergency orders. To avoid a second wave of COVID-19, the City may put in place additional public health measures or adjust the reopening plan to reduce the spread of the virus.
Residents will have to continue to follow public health guidelines:
- Stay at home when sick
- Practice physical distancing
- Wear cloth masks when physical distancing is not possible
- Practice good hand hygiene and avoid touching your face.
To safeguard public health, the City will focus on:
- Facility retrofits to facilitate physical distancing and safe workplace conditions for City employees
- Staffing and service delivery changes to limit crowd sizes, and promote online services for residents
- Providing City employees with appropriate personal protective and preventative measures
- Health screening of employees and the public
- Frequent and thorough cleaning all City facilities
- Communicating updates to employees and residents as the situation evolves
- Recommending residents to wear masks while on City property when physical distancing isn’t possible
- Requiring masks on public transit
As health and safety measures may be adjusted at any point, timelines may be subject to change.
The Province of Ontario recently announced additional services permitted toreopen on June 12, with proper health and safety measures in place, as part of Phase 2 of theirReopening Framework.City services currently under review in response to the recent Provincial announcement that require time to reopen include:
- Indoor pools (except wave pools)
- Outdoor pools and wading pools
- Art galleries
- Community centers for non-recreation services
Recreation and parks
Community and Social Services
- Municipal child care centres
- Counter services (document drop off) at Employment and Social Services offices for:
- Financial assistance
- Counter services (document drop off) at Rent Supplement Office - 100 Constellation 2nd floor east for:
- Housing services (rent supplement program)
- Committee meetings resume in accordance with capacity restrictions
Emergency and Protective Services
- Fire inspections
- Interior property standards complaints
- Parking enforcement
- Tobacco enforcement
- Spay and neuter clinic (by appointment)
- Licensing enforcement
- Property Standards Inspections - Business Licensing
Further expansion of programs and services, such as:
Recreation, culture and facilities
Ottawa Public Library
Cleaning the Capital
- Fall clean-up campaign
Emergency and protective services
- Expansion of inspections (fire, long-term care homes, Ottawa Community Housing properties)
- Taxi/garage andlicensing counter
- Rooming house
- Interior noise readings
- Solid waste
- CPR/AED training
Services that have re-opened or have been operating during the pandemic may still be impacted.
Garbage and recycling
The Garbage and Recycling section has the most up to date information regarding:
- garbage collection
- blue & black box collection
- green bin and leaf and yard waste collection
- the Trail Road waste facility
- household hazardous waste depots
City parks, trails and natural areas
The parks and green spaces section has the most up to date information regarding:
In-person Committee and Council meetings have been cancelled. Such meetings, as warranted, will be held electronically until further notice.
Property tax payments
The taxes section has the most up to date information including:
Water bill payments
The water utility bills section has the most up to date information regarding:
Client service centres
The 3-1-1 section has the most up to date information on client service centres.
You can access services through 3-1-1 online including:
- Register or renew a pet registration
- Apply or renew open air fire permit
- Pay a parking or traffic ticket
- Apply for a Food Premise Business License
- Load up and manage a Presto Card(link is external)
If you are unable to access City services online, please call 3-1-1 so we can assist you.
Visit OC Transpo(link is external) for all information regarding service updates, fares and travel planner.
The Family and Social Services section has the most up to date information on:
Parking, roads and travel
Visit the parking, roads and travel section for the most up to date information.
Visit the National Capital Commission’s webpage(link is external) for impacts on their parkways.
Please visit the City of Ottawa’s noise by-law to learn more about exemptions for:
- retail establishments
- construction projects
- the healthcare sector
Water quality and wastewater
Ottawa’s tap water is safe. The drinking water section has the most up to date information on:
- In-home services including water quality tests
- Disposing waste from recerational vehicles (RV’s)
- Sewer Lateral Maintenance & Inspection
The community gardens section has the most up to date information on re-opening, rules, and regulations.
Ottawa Public Library
Visit the Ottawa Public Library(link is external) website for the most up to date information on:
- Curbside Returns and Holds Pickup Service
- Bookmobile stops and Homebound delivery services
Long term care
Information about City-run long-term care homes and updates from provincial and municipal partners.
Planning, Infrastructure and Economic Development
Visit the Planning, development and construction for the most up to date information.
- Planning, Infrastructure and Economic Development (PIED) has maintained services during the unprecedented situation.
- Service counters remain closed, but all services are still functioning and continue to move requests forward.
- New information on Patios, Vending and Café seating will be available shortly.
The following facilities and services are closed or cancelled until further notice:
- Building Code Services Counters
- Rooming House Inspections
- Taxi Inspections
- All hearings for Animal Control Tribunal, Property Standards and License Appeals Committee
- Interior noise meter readings between 7 am and 11 pm
- Child Car Seat Inspections
- CPR/First Aid training sessions
- Palliative Care Program
- The Business Licensing Centre at 735 Industrial Avenue
- City Hall at 110 Laurier Avenue West
- The Mary Pitt Centre located at 100 Constellation Drive
- Ben Franklin Place located at 101 Centrepointe Drive
- All front counter services for business licenses will be suspended. Clients can call 3-1-1
- The Chief Licensing Inspector will also exercise delegated authority to extend renewal dates to be implemented for licensing categories expiring in March and April (to be reassessed thereafter)
- Complaints for unauthorized parking on private property will now require new electronic procedures for proof of authority.
- Only interior Property Standards complaints where there are immediate health and safety risks, or a vital services complaint will be reviewed.